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Mission, Vision and Values
Download HHS's Sharing Our Mission pamphlet.
Our Mission:
We are committed to providing quality, compassionate care and services to meet the diverse needs of our population in a timely and effective manner.
We will constantly seek innovations to improve our ability to deliver care and services and to be leaders in working towards a healthier community.
Caring Today Growing for Tomorrow
Our Strategic Visions:
Responding to the Government's New Integration Agenda
HHS will demonstrate its firm commitment to the Local Health Integration Network (LHIN) initiative and will actively work to reorient the organization to adapt to the new accountabilities and business dynamic.
Responding to the Needs of those with Chronic Conditions
Within its role and resources, HHS will work with other health care providers and patients to build a service offering that is better able to address the needs of individuals with chronic conditions.
Improving Patient Safety
HHS will work progressively to develop the culture, processes and measurements/tools that are known to enhance patient's safety and reduce adverse medical events.
Responding to the Expectations of the New Consumer
HHS will actively prepare itself to respond to a new, more demanding, better-informed consumer/patient committing itself to provide exemplary patient/consumer focused service.
Health Human Resources – Recruiting and Retention
HHS will position itself as a "workplace of choice" to ensure continued success in employee and physician recruitment and retention.
Participating in the e-World
HHS will prepare, in a systematic way, to build on opportunities arising from the Internet and a world in which more and more transactions and service delivery will take advantage of on-line approaches.
Population Growth and Aging – Capital Development
Milton Hospital :
HHS will expand MDH and its role to become a full service community hospital with greater reliance on specialist physicians while continuing to build on the hospital's family physician model. The Milton site facility will be expanded to meet forecast volumes of 127 beds to 2010, including acute and complex continuing care.
Oakville Hospital:
HHS will address projected volume growth in Oakville through a new Oakville site that will provide 478 beds to 2010, including complex continuing care, rehabilitation and acute care. HHS will procure land for the new site which will be of sufficient size to be developed into the primary acute inpatient site for Oakville, offering secondary and tertiary level programs also with a special focus on rehabilitation and geriatrics. The Oakville site will also offer ambulatory care programs that require inpatient links or back up.
Our Program Directions:
Community Responsiveness & System Integration
HHS partners proactively with its community to promote health and wellness, prevent injury and address current and anticipated health needs. HHS collaborates with other healthcare agencies to provide an
integrated continuum of service.
Consumer Relationships & Patient Satisfaction
HHS maintains a strong commitment to consumer satisfaction. With a continuous quality improvement focus, our approach is adaptive to
changing needs and expectations as confirmed by patient/consumer feedback.
Clinical Performance & Outcomes
HHS strives for excellence in all programs and services. The goal of the organization is to ensure the best possible clinical outcomes through evidence-based practice, benchmark clinical and utilization performance and operation efficiency.
Organizational Learning & Quality of Worklife
HHS is committed to providing an enriched, creative and supportive work environment. HHS is respectful of individual differences, the need for autonomy and the importance of a balanced worklife.
Our Core Values:
How We Provide Care to our Patients
Caring
A caring hand, a caring heart are fundamentals of care.
We will treat each person with respect, acknowledge their beliefs, their right to make informed choices, and their right to confidentiality.
Communication
Communication leads to understanding when we speak honestly and listen effectively.
Competency
We take pride in our care, service and accomplishments. We will always strive to achieve the highest standard in all that we do.
How We Relate to Each Other
Communication
Communication leads to understanding when we speak honestly and listen effectively to each other and throughout the organization.
Respect
Mutual respect and personal integrity are the foundations supporting our interactions.
Teamwork
Working together we can achieve excellence.
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