Halton Healthcare Services Ombud
A hospital stay can be a stressful time for patients and their families. Sometimes issues arise that cannot be satisfactorily resolved by your healthcare team or the Manager of the unit. At these times, the Hospital Ombud is available to listen, follow up on concerns with nurses, physicians or other members of staff, and answer any of your questions related to hospital rules, policies or procedures.
The Hospital Ombud is a neutral person, hired by the hospital, who acts in an objective way to work with you and the hospital staff to find answers.
Confidentiality is maintained during the process. Be assured that your care, or future care, will not be negatively affected by bringing your concerns forward.
The Hospital Ombud manages the Compliment Program at HHS and shares your complimentary feedback with the CEO, hospital staff and physicians.
Download the brochure.
Learn more about the Ombud.
Tell us about your HHS experience...
We're interested in your feedback.
Were you a patient at Milton District Hospital, Oakville-Trafalgar Memorial Hospital or Georgetown Hospital? Have you recently visited one of our hospitals? Tell us about your experience - compliments or concerns.
Fill out this simple form and let us know what we do well and what we can improve on.
Please note, the Office of the Ombud requires the consent of the patient before proceeding with any concerns raised about their care.
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Description of compliment, concern, suggestion or enquiry:
