Halton Healthcare Services Ombud
A hospital stay can be a stressful time for patients and their families. Sometimes issues arise that cannot be addressed with your healthcare team or the Manager of the Unit. At these times, the Hospital Ombud is available to listen, follow-up on concerns with nurses, physicians or other members of staff, answer any of your questions related to policies or procedures or investigate issues.
The Hospital Ombud is a neutral person, hired by the Hospital, who acts in an objective way to work with you and the hospital staff to find answers.
Confidentiality is maintained during the process. Be assured that your care, or future care, will not be affected negatively by bringing your concerns forward.
Tell us about your HHS experience...We're interested in your feedback. Were you a patient at Milton District Hospital, Oakville-Trafalgar Memorial Hospital or Georgetown Hospital? Have you recently visited one of our hospitals? Tell us about your experience - complaints or compliments. Fill out this simple form and let us know what we do well and what we can improve on.
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